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TERMS & CONDITIONS

Last Updated: May 1, 2025
Legal Entity: Caribbean Concierge LLC (“Caribbean Concierge,” “we,” “us,” or “our”)
Contact: [email protected] | 888-541-1442 | www.caribbeanconciergevi.com

Caribbean Concierge LLC is a boutique travel and concierge service dedicated to helping travelers (“you,” “traveler,” or “client”) experience the beauty and culture of the Caribbean through personalized planning, curated experiences, and seamless support from start to finish.

1) Contract

These Terms and Conditions (“Agreement”) form a legally binding contract between you and Caribbean Concierge LLC. By requesting or confirming a booking, submitting information, or utilizing our services, you acknowledge that you have read, understood, and agree to these Terms.

This Agreement incorporates:

  • All communications, proposals, and correspondence between you and us
  • The terms and policies of third-party suppliers (“Suppliers”)
  • Any waivers or notices contained herein

If you are booking on behalf of others (family, couple, or group), you confirm you are authorized to act for all travelers and agree to share these Terms with them.

You represent and warrant that you are of legal age, can create binding obligations, are authorized to act for those you represent, and that all information provided is accurate.

2) Scope of Services & Agency Relationship

Caribbean Concierge acts solely as an independent travel advisor and agent in arranging travel services (“Travel Products”) provided by independent third-party suppliers (“Suppliers”).

We do not own, operate, control, or manage the accommodations, transportation, excursions, or other travel services you book through us. Each Supplier is fully responsible for its own operations, terms, and policies.

By booking through Caribbean Concierge, you agree to abide by all applicable Supplier terms, including cancellation, refund, and liability provisions. We are not responsible for:

  • Acts, errors, or omissions of any Supplier
  • Supplier insolvency, delays, or service interruptions
  • Any event beyond our reasonable control

Your interaction with any Supplier is at your own risk.

3) Booking & Payment

We provide complimentary assistance in connecting you with verified travel suppliers and managing booking logistics.

When you confirm your travel arrangements, you authorize Caribbean Concierge to coordinate with third-party Suppliers on your behalf and provide necessary details to secure your bookings. Payments are made directly to the Supplier(s) whenever possible, and all bookings are subject to Supplier payment terms and conditions.

If a Supplier requires a deposit or full payment, you will be notified in advance and provided with secure payment instructions or links.

4) Price & Rate Changes

All prices and rates are based on information provided by Suppliers and are subject to change until payment is confirmed. Prices may vary due to currency fluctuations, taxes, surcharges, or Supplier updates.

Caribbean Concierge has no control over price adjustments made by Suppliers and is not liable for differences arising after booking confirmation.

5) Changes, Cancellations & Refunds

All changes, cancellations, and refund requests are governed by the policies of the applicable Suppliers. Caribbean Concierge does not charge any service or administrative fees for assisting with modifications or cancellations.

If a Supplier issues a credit, voucher, or refund, that refund will be processed in accordance with their specific terms. We will assist you in communicating with the Supplier to facilitate the process but cannot guarantee reimbursement or credits.

6) Force Majeure

Caribbean Concierge is not responsible for losses or expenses due to events beyond our reasonable control (“Force Majeure”), including but not limited to: natural disasters, weather disruptions, strikes, civil unrest, pandemics, governmental actions, or Supplier insolvency.

Refunds or rebooking options in such circumstances are subject to Supplier discretion and availability.

7) Travel Protection Insurance

Caribbean Concierge strongly recommends that all travelers purchase comprehensive travel protection insurance.

Travel insurance may cover trip cancellation, delays, medical emergencies, or Supplier defaults. We are not licensed insurance producers and cannot guarantee coverage or claim outcomes.

If you choose not to purchase insurance, you assume full responsibility for any losses that would otherwise be covered.

8) Traveler Documentation & Responsibilities

You are solely responsible for providing accurate traveler details and ensuring that all names match government-issued identification or passports.

It is your responsibility to secure and comply with all necessary documentation (passports, visas, vaccinations, or other entry requirements).

Caribbean Concierge is not liable for denied boarding, entry refusals, or additional expenses resulting from missing or inaccurate documentation.

9) Credit Card Authorization & Chargebacks

By submitting payment through any Supplier or Caribbean Concierge platform, you authorize valid charges in accordance with Supplier terms.

You agree to contact us first to resolve any billing or service concerns before initiating a chargeback with your financial institution.

Improper chargebacks include (but are not limited to):

  • Disputes for non-refundable reservations or services you agreed to
  • Disputes resulting from Supplier policies or cancellations
  • Attempts to recover funds for unpurchased travel insurance

We reserve the right to dispute improper chargebacks and recover associated costs.

10) Limitation of Liability

To the fullest extent permitted by law, Caribbean Concierge’s total liability for any claim shall not exceed the amount of commission or compensation directly received by us for the booking in question.

We are not liable for indirect, incidental, consequential, or punitive damages, or for acts, errors, or omissions by any third-party Supplier.

11) Assumption of Risk & Waiver

Travel involves inherent risks, including but not limited to: transportation delays, weather, illness, injury, or other unforeseen events.

By engaging our services, you voluntarily assume all such risks and release Caribbean Concierge, its owners, agents, and employees from any liability arising from participation in travel arrangements, except in cases of gross negligence or willful misconduct.

12) Indemnification

You agree to indemnify and hold harmless Caribbean Concierge and its representatives from any claims, damages, or losses (including reasonable attorney’s fees) arising from:

  • Your breach of this Agreement
  • Your negligence or misconduct
  • Third-party claims related to your conduct during travel

13) Your Conduct

All travelers are expected to act respectfully and responsibly while participating in booked services or excursions. Suppliers reserve the right to refuse service to any traveler who disrupts operations, endangers others, or violates local laws or Supplier rules.

You are responsible for any damage or loss caused by you or your party and agree to pay such charges directly to the affected Supplier.

14) Health, Disabilities & Pregnancy

Please inform us of any medical conditions, mobility limitations, or accessibility needs prior to booking so we can communicate them to Suppliers.

While we make every effort to accommodate requests, Caribbean Concierge cannot guarantee that specific accommodations or accessibility features will be available.

15) Intellectual Property & Media Use

All materials created or provided by Caribbean Concierge—including itineraries, travel guides, recommendations, and digital content—are the intellectual property of Caribbean Concierge LLC and may not be reproduced or distributed without written consent.

By sharing testimonials, photos, or tagging our business on social media, you grant Caribbean Concierge permission to use such content for marketing purposes unless you request removal in writing.

16) Website Terms of Use & Privacy

By using our website, you agree not to engage in unlawful, fraudulent, or disruptive activity. All website content is provided “as is,” and Caribbean Concierge makes no warranties regarding accuracy or third-party links.

Privacy:
We collect and store only the information necessary to plan and manage your travel. Personal data is kept confidential, securely stored, and never sold. You may request updates or deletion of your personal data by contacting [email protected].

We comply with applicable data protection laws including CCPA and, if applicable, GDPR. Please review our Privacy Policy for details.

17) Affiliate Disclosure

Caribbean Concierge may recommend or facilitate travel bookings through affiliate or commissionable relationships, including but not limited to:

  • Tour and activity platforms (e.g., FareHarbor, Viator, Expedia TAAP)
  • Accommodation providers and villa rental companies
  • Travel insurance providers and transportation partners

We may receive commissions at no additional cost to you. Our affiliate partnerships do not influence the integrity of our recommendations, which are based on experience and service quality.

By booking through our links or referrals, you acknowledge and consent to these affiliate relationships.

18) Dispute Resolution, Governing Law & Venue

We aim to resolve all issues amicably. If a dispute cannot be resolved informally, both parties agree to binding arbitration in United States Virgin Islands, pursuant to the rules of the United States Virgin Islands.

This Agreement is governed by the laws of the United States Virgin Islands, and any legal proceedings shall be brought exclusively in the courts of the United States Virgin Islands.

19) Severability & Modifications

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full force and effect.

Caribbean Concierge may update these Terms at any time. The most recent version posted on our website is considered binding.

Acknowledgment

By booking travel, submitting information, or using our concierge services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, including our Privacy Policy and Affiliate Disclosure.